​FREE SHIPPING ON U.S. ORDERS OVER $150. 5-7 BUSINESS DAYS TO PROCESS. ALL SALE ITEMS ARE FINAL AND CANNOT BE RETURNED. APPROVED RETURNS MUST BE RECEIVED WITHIN 5 BUSINESS DAYS OF DELIVERY.
Shipping & Returns
Shipping Policy
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information (abbreviations, street numbers, building/apartment numbers, etc.)
We do not take responsibility for lost, misplaced, or incorrectly
delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
Shipping Rates, Fees & Timelines
Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and the final destination of the order. When your order has been shipped, you will receive an email with tracking information. For US domestic orders, we will use USPS or UPS to ship to most locations. International order fees and taxes vary and are based at a $35 shipping fee. If you receive any shipments from orangeflexyoga.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. All duties & taxes associated with international orders, are the responsibility of the customer..
Delivery Claims
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier, but you have not received it; you must file a claim with USPS. Once a tracking number states "in transit", Orange Flex is no longer responsible for that package. Responsibility at that time transfers to the courier service. We strongly urge the purchase of shipping insurance. Orange Flex does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Out of Stock Items
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.